Student Accounts Counselor I

Position Summary

Provides customer support to students and other customers via telephone, e-mail, and face-to-face interactions. Provides and extremely high level of accuracy, efficiency, and confidentially while providing excellent customer service.

Essential Functions, Duties, and Responsibilities

• Places restrictions on student's accounts.
• Assists students with understanding and resolving their accounts.
• Generates collection reports, coordinating collection efforts on past due balances.
• Answers e-mails and phone calls.
• Assists in collections as needed.
• Acts as casher back-up.
• Executes collection efforts via phone calls and written communication.
• Processes returned mail.
• Serves as back-up to Financial Services Assistant/Cashier.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Ability to multi-task.
• Proficient with Microsoft office products and enterprise financial software systems.
• Excellent customer service skills.
• Strong oral and written skills.
• Attentive to details and listens well.

Education and Experience

• High school diploma or GED required.
• Three years' office experience preferred.
• Experience in Higher Education preferred.

Physical Requirements

• Light sedentary office work.
• Prolonged periods of sitting at a desk an working on a computer.

Current Openings for Student Accounts Counselor I Jobs at Lincoln University of Missouri