Project Specialist

Position Summary

The Lincoln University of Missouri Writing Center supports students in developing their skills as writers, researchers, and critical thinkers. The Writing Center provides a welcoming and inclusive space where writers are empowered to make thoughtful choices in their compositions and to develop their writing style and voice.

The Writing Center's Project Specialist acts as a key representative of the Writing Center by greeting all visitors and assisting students in scheduling appointments and tutor assignment. The Project Specialist is responsible for the day-to-day management of the Writing Centers' schedules. The Project Specialist must be able to multitask while maintaining a warm, welcoming demeanor to serve students effectively. The candidate will work closely with the Director of the Writing Center, contributing positively to the day-to-day operations and develop long-term plans for growth of its overall learning environment.

Essential Functions, Duties, and Responsibilities

1. Manage on-campus, online, and email writing services by hiring and training student writing coaches.

1. Manage administration of records and Writing Center services, including digital logs, waitlists, and referrals.
2. Mentor and manage student workers, including performance, scheduling, and pay.

1. Scheduling Writing Center appointments for students over the phone and in person; assisting students experiencing technical difficulties during virtual appointments.
2. Identifying student needs and assisting in tutor assignment.
3. Produce writing resources, workshops, and content
4. Generate reports such as utilization and satisfaction for all services and programs.

1. Representing the Writing Center during library tours and in-class visits.

1. Collaborating with the Writing Center Director on assorted projects, including scheduling, marketing, and other duties as assigned.

Knowledge, Skills, and Abilities

1. Ability to multitask, troubleshoot technical problems, and maintain organization across disparate systems.
2. Comfortable conducting presentations and public speaking engagements.
3. Experience utilizing technology to conduct work remotely.
4. Strong interpersonal and communication skills and the ability to work effectively with a diverse faculty, staff, and student body.
5. Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
6. Thorough knowledge of Business English and arithmetic; general office methods, procedures, and practices.
7. Ability to plan, develop, and coordinate multiple projects.
8. Ability to gather data, compile information, and prepare reports.
9. Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
10. Strong organizational skills and detail orientation.
11. Excellent telephone courtesy knowledge and experience.
12. Ability to interpret, adapt, and apply guidelines and procedures.
13. Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
14. Ability to develop and maintain recordkeeping systems and procedures.
15. Ability to resolve customer complaints and concerns.

Education and Experience

1. An M.A. in English and/or Rhetoric and Composition or related degree (preferred); minimum Bachelor's degree in English, Writing, Rhetoric and Composition, or similar.
2. Two years of experience in customer service, tutoring, and/or higher education, including student services or a writing or learning center.
3. Skilled interpersonal communicator, especially active listening.
4. Skilled in the use of personal computers and related software applications.

Physical Requirements

Add anything else that is required.

• Light sedentary office work.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 25 lbs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, functions, or responsibilities that are required of the employee. Duties, responsibilities, functions, and activities may be modified, changed or new ones may be assigned at any time with or without notice, subject to all applicable local, state, and federal laws.

Current Openings for Project Specialist Jobs at Lincoln University of Missouri