Dispatch Operator

Position Purpose:

Under general supervision, this position performs a variety of skilled and semi-skilled functions in support of the Dispatch Center; receives and dispatches emergency and non-emergency calls from the public for police, fire, and ambulance personnel, equipment, and services; provides direction and performs other duties as assigned.

Essential Functions and Responsibilities:

• Performs operator duties with including monitoring cameras and answering calls for reports and assistance on campus.
• Answer non-emergency calls for assistance and enter, update and retrieve information from a variety of computer software systems.
• Perform duties according to standards and guidelines.
• Observes the performance of the Dispatchers.
• Operate a variety of equipment associated with the job, including automated dispatch equipment, computer, radio, and recording equipment, monitors equipment for correct functioning.
• Primary responsibility will be to receive and determine the nature and location of emergencies and to dispatch police, fire, and EMS in accordance with established procedures.

Other Duties and Responsibilities:

• Perform over the phone first aid or CPR.
• Maintain a professional, courteous, and polite demeanor.
• Be familiar with and how to carry out emergency evacuation procedures.
• Perform any additional duties assigned by Lincoln University Police Department and Staff.

Supervisory Responsibilities: N/A

Education and Experience:

• High school diploma/GED or Equivalent. (required)
• Minimum of three years of supervisory experience (required)
• Basic knowledge of Excel and Word (preferred)

Knowledge, Skills, and Abilities:

• Able to pass state background check (required)
• Strong working knowledge of security operations, safety practices. (preferred)
• Excellent surveillance and observation skills. (preferred)
• Excellent communication skills. (preferred)
• Must be able to obtain CJIS and MULES clearance to access criminal justice data and obtain required certifications if not already held. (required)

Current Openings for Dispatch Operator Jobs at Lincoln University of Missouri