Client Support Technician II

Position Summary

The Client Support Technician II distributes, monitors, maintains, and collects student laptops. The position also installs, maintains, tests, and repairs systems and networks; Utilizes basic technical knowledge to support IT initiatives ana provide first-level technical information systems support to the university community: Resolves routine technical problems: ana Trains students, faculty, and staff on common laptop applications and programs.

This position requires a combination of daytime and evening hours.

Essential Functions, Duties, and Responsibilities

• Performs basic problem solving and assistance on various software applications and hardware systems for students and/or the university community.
• Provide individual instruction and or training to users on new or updated technologies.
• Performs routine technical assistance and maintenance duties.
• Maintains and updates record keeping system for student laptops.
• Assists within tracking inventory levels of equipment ana materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems.
• Performs routine technological systems support, maintenance, and testing for proper upkeep of systems troubleshoots and resolves general system hardware, software, and network failures and conflicts.
• Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
• Assists with the implementation of technology projects with moderate scope and impact.
• Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
• Maintains currency of Knowledge within respect to technology, equipment, applicable laws, regulations, standards and or systems.
• Performs miscellaneous job-related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
• Knowledge of current technological developments/trends in area of focus.
• Records maintenance skills.
• Ability to provide direction to staff and/or student to resolve technological issues.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to determine computer problems and to coordinate hardware, software, and or network solutions.
• Ability to analyze and resolve basic computer problems.
• Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.

Education and Experience

• Required: High school diploma or GED: at least 6 months of experience directly related to the duties and responsibilities specified.
• Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Conditions of Employment

• Successful candidate will be subject to a criminal background check prior to

starting work.

Physical Requirements

• Light sedentary office work.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 25 lbs.
• Moderate physical Requires handling of average-weight objects up to 25 pounds and or standing and or walking an average of four (4) hours per day.

Current Openings for Client Support Technician II Jobs at Lincoln University of Missouri