Circulation - Public Services Assistant/Evening Manager

Position Summary

The Circulation-Public Services Assistant/Evening Manager is responsible for planning, organizing, and supervising the activities of circulation services, oversees library assistants and student workers, assist patrons in the use of library services, interprets library policy for patrons, and manages closing procedures for the building in the evening.

Essential Functions, Duties, and Responsibilities

• Assist patrons in locating material, in print or electronic.
• Manage inquiries in person, via email, chat, or telephone, as needed.
• Provide a high level of customer service.
• Make schedule for library assistants and student workers assigned to serve at the circulation desk.
• Train staff and student workers, manage job assignments.
• Serve as the library's reference desk on a daily, weekly, and weekend rotation.
• Maintain accurate and detailed records and reporting information.

Knowledge, Skills, and Abilities

• Knowledge of all duties related to circulation services - including charging, discharging, renewing library materials, stack maintenance, and registering and re-registering patrons.
• Ability to resolve circulation-related problems.
• Ability to monitor the daily operation of the library's integrated library system.
• Ability to act as a liaison regarding circulation and public service matters.
• Ability to maintain a positive attitude and high level of personal commitment.
• Decision making and problem-solving skills.
• Great oral and written communication skills, and interpersonal relations in dealing with the public.
• Project management skills, and a strong commitment to public service.

Education and Experience

• Bachelor's degree preferred.
• One year experience working in a library, preferably academic is required.
• Experience with an integrated library system for circulation and creating reports is required.
• Basic computer literacy and knowledge of digital information systems is required.
• Experience with circulation and public relations is required.
• Experience with integrated library system functions, such as Sierra, Ex Libris' Alma, or Primo is preferred.

Physical Requirements

• Light sedentary office work.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 25 lbs.

Current Openings for Circulation Public Services Assistant/Evening Manager Jobs at Lincoln University of Missouri